Privacy policy

IVNA - PRIVACY POLICY

Last updated: 8 October 2026

Introduction

IVNA (“IVNA”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit or use www.ivna.in (the “Website”), place an order, create an account, contact us, or otherwise interact with our services (collectively, the “Services”).

This Privacy Policy explains what information we collect, how we use it, how it may be shared, and the choices available to you.

By using our Website or Services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

The information we collect depends on how you interact with IVNA.

Information You Provide to Us

When you place an order, create an account, contact us, or otherwise interact with our Website, we may collect information such as:

·        Your name

·        Email address

·        Billing address

·        Shipping/delivery address

·        Order details

·        Product and purchase information

·        Account information, if you create an account

·        Information you provide when contacting customer support

·        Any other information you voluntarily provide to us

We only request information that is reasonably necessary to provide our Services and fulfil your requests.

Payment Information

When you make a purchase, payment information is processed through the payment service provider made available at checkout.

We do not intend to store your complete credit/debit card, banking or other sensitive payment credentials on our own systems. Payment information may be collected and processed by the relevant payment service provider in accordance with its own privacy policy and security practices.

2. Information Collected Automatically

When you visit our Website, certain information may be collected automatically through Shopify, cookies, and similar technologies.

This may include:

·        IP address

·        Browser type

·        Device type

·        Operating system

·        Website pages visited

·        Products viewed

·        Approximate location derived from technical information

·        Date and time of visits

·        Information about how you interact with our Website

·        Other technical and usage information

This information helps us operate, maintain, secure and improve our Website.

3. Cookies and Similar Technologies

IVNA may use cookies and similar technologies to:

·        Keep the Website functioning properly

·        Remember your preferences

·        Maintain shopping cart and checkout functionality

·        Understand how visitors use our Website

·        Improve Website performance

·        Analyse Website traffic and usage

·        Support relevant marketing and advertising activities where applicable

Cookies may be placed by IVNA or by third-party service providers that support our Website.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the Website or prevent some features from working properly.

4. How We Use Your Information

We may use the information we collect to:

·        Process and fulfil your orders

·        Process payments through our payment service providers

·        Arrange delivery and shipping

·        Provide order confirmations and updates

·        Manage customer accounts

·        Respond to customer-service requests

·        Process returns, refunds and exchanges

·        Communicate with you regarding your purchases

·        Maintain and improve our Website and Services

·        Detect and prevent fraud, misuse or unauthorized activity

·        Maintain Website security

·        Comply with applicable legal and regulatory requirements

·        Send promotional or marketing communications where permitted and, where required, with your consent

·        Understand customer preferences and improve our products and Services

We will use personal information only for legitimate and relevant purposes connected with operating IVNA and providing our Services.

5. Marketing Communications

If you choose to receive promotional communications from IVNA, we may send you information about:

·        New products

·        Product launches

·        Offers and promotions

·        Discounts

·        Brand updates

·        Other IVNA marketing communications

You may unsubscribe from promotional emails at any time by using the unsubscribe option included in the communication or by contacting us at support@ivna.in.

Even if you opt out of promotional communications, we may still send essential non-promotional communications relating to your orders, account, transactions or other Services.

6. How We Share Your Information

We do not sell your personal information as a standalone product.

We may share relevant personal information with trusted service providers when necessary to operate IVNA and provide our Services.

These may include:

Website and E-commerce Providers

Our Website is operated using third-party e-commerce technology, including Shopify. Information may be processed by Shopify and its relevant service providers to operate the Website, checkout, accounts and other store functionality.

Payment Service Providers

Payment information and transaction details may be shared with the payment provider selected at checkout so that payments can be processed securely.

Shipping and Fulfilment Providers

We may provide relevant information, such as your name, shipping address, contact email and order details, to shipping, logistics and fulfilment providers so that your order can be processed and delivered.

Service Providers

We may use third-party providers for services such as:

·        Website technology

·        Hosting

·        Analytics

·        Customer support

·        Email communications

·        Marketing

·        Order fulfilment

·        Shipping and logistics

·        Fraud prevention

·        Payment processing

These providers receive only the information reasonably necessary to perform their services.

Legal Requirements

We may disclose information where reasonably necessary to:

·        Comply with applicable law or legal processes

·        Respond to lawful requests from authorities

·        Protect our rights or property

·        Prevent fraud or abuse

·        Protect the safety of our customers, Website or business

·        Investigate suspected unlawful activity

7. Third-Party Websites and Services

Our Website may contain links to third-party websites, applications, payment services, social-media platforms or other services.

If you choose to use these third-party services, your information may be handled according to their own privacy policies and terms.

IVNA does not control the privacy practices of third-party websites and is not responsible for their independent privacy practices.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

8. Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure or destruction.

However, no method of transmitting information over the Internet or storing information electronically can be guaranteed to be completely secure.

Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

·        Providing our Services

·        Completing transactions

·        Maintaining business and transaction records

·        Resolving disputes

·        Preventing fraud

·        Complying with legal, tax and accounting requirements

·        Enforcing our agreements and policies

When personal information is no longer reasonably required, we may delete it, anonymize it, or securely dispose of it, subject to applicable legal requirements.

10. Your Privacy Choices and Rights

Depending on applicable law, you may have rights concerning your personal information, including the ability to:

·        Request information about personal data we hold about you

·        Request correction of inaccurate information

·        Request deletion of information where applicable

·        Withdraw consent where processing is based on consent

·        Opt out of promotional communications

·        Raise a complaint regarding our handling of your personal information

To exercise a privacy-related request, contact support@ivna.in.

We may need to verify your identity before processing certain requests in order to protect your information from unauthorized access.

Some requests may be subject to legal or other applicable limitations.

11. Children's Privacy

Our Website and Services are not intended for children to independently make purchases.

We do not knowingly seek to collect personal information from children for purposes that are not permitted under applicable law.

If you believe that a child has provided personal information to IVNA inappropriately, please contact us at support@ivna.in.

We will review the matter and take appropriate action as required by applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

·        Changes to our business or Services

·        Changes to technology

·        Changes to our data practices

·        Changes in applicable laws or regulations

When we update this Privacy Policy, we will update the “Last updated” date at the top of this page.

We encourage you to review this page periodically for any changes.

13. Contact Us

If you have any questions, concerns, complaints or requests regarding this Privacy Policy or how IVNA handles personal information, please contact us by email:

IVNA
Email: support@ivna.in

We currently provide email-based customer support and do not publish a customer-support telephone number.

Business Information

IVNA is the trade name of a proprietorship business. The registered legal name is AAYUSH RAMNATH PILGAR.