Shipping policy

IVNA - SHIPPING POLICY

Last updated: 8 October 2026

1. Shipping Coverage

IVNA currently offers delivery within India to serviceable delivery locations.

Delivery availability may depend on the serviceability of the delivery address and the logistics network available for that location.

2. Shipping Charges

Shipping charges are included in the product price displayed on the Website.

Customers will not be charged a separate shipping fee at checkout for standard delivery, unless a different charge is clearly stated before the order is placed.

3. Cash on Delivery (COD)

Cash on Delivery (COD) is not currently available for IVNA orders.

Orders must be paid for using the payment methods made available at checkout.

4. Order Processing

We aim to process orders within 24–48 hours after the order has been successfully placed and payment has been confirmed.

Processing time refers to the time required to prepare and dispatch the order. It is separate from the delivery time.

Processing may take longer in certain circumstances, including periods of unusually high order volume, product availability issues, technical issues, or other circumstances beyond our reasonable control.

5. Delivery Time

Once an order has been dispatched, the estimated delivery time is generally 5–7 working days.

Delivery timelines are estimates and are not guaranteed. Actual delivery time may vary depending on the delivery location, logistics operations, weather, unforeseen events, or circumstances beyond IVNA's reasonable control.

Some locations may require additional delivery time depending on serviceability and the logistics network.

6. Order Tracking

Once your order has been shipped, tracking information will be provided to you through the contact details associated with your order, including email and, where applicable, SMS or other delivery notifications.

Please ensure that the email address and other contact information provided while placing your order are accurate.

Tracking information may take some time to become active after an order has been dispatched.

7. Delivery Delays

Although we aim to process and deliver orders within the estimated timelines, delays may occur due to circumstances outside IVNA's reasonable control.

These may include:

·        Weather conditions

·        Natural events

·        Transportation or logistics disruptions

·        Strikes or operational disruptions

·        Government restrictions

·        Remote or difficult-to-service locations

·        High delivery volumes

·        Incorrect or incomplete delivery information

·        Other unforeseen circumstances

In the event of a significant delay, we will make reasonable efforts to assist you using the available tracking and order information.

8. Incorrect or Incomplete Delivery Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

If an order cannot be delivered because of an incorrect, incomplete or inaccurate address or contact information provided by the customer, additional delivery attempts or other charges may apply where applicable.

Please contact us at support@ivna.in as soon as possible if you realize that your delivery information is incorrect.

9. Delivery Issues

If your order shows as delivered but you have not received it, or if you experience another significant delivery issue, please contact us at support@ivna.in with your order number and relevant details.

We will review the available order and tracking information and assist you as reasonably possible.

10. Contact Us

For questions regarding shipping, delivery or order tracking, please contact:

IVNA

Email: support@ivna.in

Please include your order number whenever contacting us about a specific order.